Our goal is to offer you the best shipping options, whether you live in the Netherlands or an international country. Every order is provided with Track & Trace so you can follow your package.
SHIPPING - THE NETHERLANDS
- Dispatch time: Your order will be dispatched between 1-3 days after order confirmation
- Shipping time: Delivery usually takes about 1-3 business days after your order is dispatched.
- Shipping costs: €4,95 for all orders.
- Free shipping: If your order is above €50,- then the shipping costs are free.
INTERNATIONAL SHIPPING
- Austria
- €12,95 (0-2kg)
- €14,95 (2-5kg)
- Andorra € 15,-
- Belgium €7,95 (free shipping over €100,-)
- Bulgaria
- €12,95 (0-2kg)
- €15,95 (2-5kg)
- Croatia
- €12,95 (0-2kg)
- €14,95 (2-5kg)
- Czechia
- €12,95 (0-2kg)
- €14,95 (2-5kg)
- Denmark:
- €12,95 (0-2kg)
- €15,95 (2-5kg)
- Estonia
- €12,95 (0-2kg)
- €15,95 (2-5kg)
- Finland
- Home €12,95
- Pick-up point delivery €11,95
- France €9,95 (free shipping on order €100)
- Germany €7,95 (free shipping on orders over €100)
- Greece
- €12,95 (0-2kg)
- €15,95 (2-5kg)
- Hungary € 13,24
- Iceland
- €29,95 (0-2kg)
- €37,95 (2-5kg)
- Ireland
- €15,95 (0-2kg)
- €17,95 (2-5kg)
- Italy
- €12,95 (0-2kg)
- €16,95 (2-5kg)
- Latvia
- €12,95 (0-2kg)
- €14,95 (2-5kg)
- Liechtenstein
- €16,95 (0-2kg)
- €21,95 (2-5kg)
- Lithuania
- €12,95 (0-2kg)
- €14,95(2-5kg)
- Luxembourg
- €10,95 (0-2kg)
- €12,95 (2-5kg)
- Free over order €150
- Macedonia € 15,21
- Malta € 18,-
- Moldova € 15,21
- Montenegro € 15,21
- Poland
- €12,95 (0-2kg)
- €16,95 (2-5kg)
- Portugal (incl. Azores & Madeira)
- Home €12,95 (0-2kg)
- Home €16,95 (2-5kg)
- Pick-up point €11,95 (0-2kg)
- Romania
- €17,95 (0-2kg)
- €20,50 (2-5kg)
- Serbia € 15,21
- Slovakia € 13,24
- Slovenia € 13,24
- Spain
- €12,95 (0-2kg)
- €14,95 (2-5kg)
- Sweden
- €12,95 (0-2kg)
- €15,95 (2-5kg)
Shipping time: Delivery usually takes about 2-7 business days after your order is dispatched.
Shipping costs: The shipping costs are displayed next to the country name. We do not have a standard international shipping fee because we want you to know exactly what the costs are for each country. This way you know you won't pay too much.
SHIPPING POLICY
FAQ
Change delivery day or address?
If your package is delivered by DHL, GLS or PostNL.To change the delivery day or delivery address, it is best to that via the tracking page you receive from Intrapost which will lead you to the DHL, GLS or PostNL tracking page.
I put in the wrong address, what do I do?
-
Before your order has been shipped: If we have not shipped your order yet, send us an email at
hello@theplasticfreecompany.com with your order number and the correct address and we will change it for you before shipping.
- After your order has been shipped: If we have already shipped your order, there is nothing we can do since it's out of our control. Your order will be automatically returned to us by DHL and then we can ship your order again, after which the customer is responsible for additional shipping fees. If you decide to cancel your order, we do have to deduct the return fee or €7,50 from your total refund amount.
However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship we end up losing money on the order. Not just losing profit, but losing money. We would like our customers to review and please be understanding of the following policy:
If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. If this is not your preference, the other option would be to refund your order, minus our cost of of the returned shipping.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order. If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it!
Lost or damaged?
The Plastic Free Co. is not liable for any packages that have been lost, damaged, or marked "Delivered" by the postal service since this is out of our control. However. if you want your package to be insured up to €500 you can select the delivery + insurance option at the checkout which cost an extra €2,50. Then if anything happens we are able to send you a new package. Without insurance we cannot help you with any lost or damaged packages.
However, per request we are able to start and investigation to determine the whereabouts of your package and potentially find a solution for you. If your package hasn't arrived past the scheduled delivery date, please first contact delivery company. If this is not helpful, you can contact us and we can start an investigation.
Please make sure to notify us within 14 business days so that we can start an investigation and process the refund/credit for a lost or damaged package. If your order is marked as delivered and you don't have an insured delivery, then we cannot help you unfortunately.
PICK UP YOUR ORDER IN AMSTERDAM?
You can pick up your order at our workspace on Ketelstraat 3 in Amsterdam-Noord. You can choose for pickup at checkout. Carefully read the instructions given.
If you have any questions, you can contact us:
- Contact form
- E-mail address: hello@theplasticfreecompany.com